Privacy Policy

Updated: April 10, 2025

At LoanOfficer.ai, your privacy is our priority. This Privacy Policy applies to our websites (including LoanOfficer.ai and affiliated mobile apps) and governs our data collection, usage, and processing practices. It also outlines your rights regarding your personal information.
By using our websites or services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our websites or services.

1. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and material updates will be clearly communicated. Your continued use of our services after changes are posted constitutes acceptance of those changes.

2. Contact Us

For questions or concerns regarding this policy or your data, please contact:
support@loanofficer.ai

3. Commitment to Privacy Compliance

3.1. EU–U.S. Privacy Shield
LoanOfficer.ai complies with the EU–U.S. Privacy Shield Framework. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain circumstances, we may be required to disclose personal data in response to lawful requests by public authorities, including national security or law enforcement.
Unresolved privacy concerns can be directed to support@loanofficer.ai. You may also invoke binding arbitration if other resolution channels have been exhausted, as detailed on the Privacy Shield website.

4. Your Rights and Choices

4.1. Managing Your Personal Data
Upon request, we will provide information about any personal data we hold. You may also request to:

Review or correct your data
Opt-out of marketing communications
Delete your data
Remove yourself from contact or solicitation lists

To exercise these rights, email: support@loanofficer.ai

4.2. Anti-Spam Policy
We prohibit the use of our services for sending unsolicited emails. All messages sent through our platform must include an opt-out mechanism. Violations may result in immediate suspension.

4.3. Unsubscribing from Communications
To unsubscribe from promotional emails, click the “unsubscribe” link in the footer or contact us at support@loanofficer.ai. Note: Transactional emails related to your account cannot be unsubscribed.

5. Data We Collect

5.1. Personal Data
Includes name, email, phone number, business name, and other identifying information.

5.2. Navigational Data
Includes IP address, browser type, referral URLs, location, and usage patterns.

5.3. Mobile App Data
Includes app usage, device type, OS version, city/state, and push notification preferences.

5.4. Payment Information
Collected and processed securely by PCI-compliant third parties. We do not store sensitive financial information.

5.5. Children’s Privacy
Our services are not intended for children under 13. If we inadvertently collect such data, contact us at support@loanofficer.ai for prompt removal.

6. How We Use Data

To provide and improve our services
To personalize your experience
For marketing (with your consent)
To process payments and send updates
For analytics and usage tracking
To support customer service

We never sell your personal data.

7. Data Sharing and Disclosure

With trusted service providers under confidentiality agreements
To comply with legal obligations
During a merger, acquisition, or sale
To protect rights, safety, or prevent fraud

8. Data Security and Retention
We use industry-standard security technologies, including encryption and secure servers. Data is retained only as long as needed for legitimate business or legal purposes.

9. External Content and Social Media Features
Our website may include links and features (e.g., social media plugins) operated by third parties. Your interactions with these are governed by their privacy policies, not ours.

10. Cookies and Tracking Technologies
We use cookies and similar technologies for:

Website functionality and personalization
Analytics and performance tracking
Advertising (non-personally identifiable targeting)

You can disable cookies in your browser settings, though some features may be limited.

11. Google Workspace APIs
LoanOfficer.ai may integrate with Google Workspace APIs for authentication and communication features.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.