Performance Coach

Meet Khai McBride

Top-producing loan officer, regional leader and a coach to business owners for 16 years. Khai leads the Producers Pod inside LoanOfficer.ai.

From the desk to leadership to coaching

Khai McBride started where the loan officers he coaches are now: as a loan officer, and a top-producing one. He knows the job from the inside, from the calls that never get returned to the months where the pipeline looks full and then goes quiet.

From there he moved up into regional leadership, where the work changed from closing his own loans to helping whole teams do it consistently. He has now spent 16 years coaching business owners.

He led teams through the 2008 mortgage crisis and through the swings of 2023. Those were two very different markets, and in both of them the people who kept going were the ones with a routine they trusted and partners who kept sending business.

"You don't have a business problem. You have an identity problem."

That line sums up how Khai coaches. Many loan officers run their business like a technician: they are great at the loan, and everything else happens when there is time left over. Khai's work starts with the shift from technician to owner, the person who decides where the hours go and which numbers matter.

That is why his 12-week path opens with Shift before it gets to Grow and Scale. The tactics in the later weeks, from database work to partner strategy to automation, only stick once you see yourself as the owner of the business.

Coaching areas

  • Performance

    Daily routines, the weekly numbers you own and the commitments that keep you moving between calls.

  • Business

    Running your production like a business: your database, speed to lead and referral partners beyond real estate agents.

  • Leadership

    Systems, automation and delegation, so the business keeps running when the calendar fills up.

Coaches the Producers Pod

Khai leads the Producers Pod, small-group coaching for loan officers built into LoanOfficer.ai. Each pod has 15 loan officers who meet with him live on Zoom every 2 weeks. Every call is recorded, with replays, scripts and worksheets.

Members follow his Shift → Grow → Scale plan, track the goals they pick on a personal scoreboard in their account and stay in touch between calls in a private pod community inside the app. Coaching starts in November and is month to month.

See how the Producers Pod works

How Khai runs a coaching call

Every Producers Pod call follows the same rhythm: wins and numbers, a skill block, hot seats and commitments. Members share the goals they chose to track, Khai teaches the module for that stage of the plan and a few members work through a real situation live with the pod.

The call ends with each member saying out loud what they will do in the next 2 weeks. The next call opens with those commitments. That loop is the point: Khai is less interested in a great hour on Zoom than in what changes in your week after it.

Between calls, members stay in touch in the private pod community inside the LoanOfficer.ai app, with pod channels, direct messages and an accountability partner.

More from Khai

Khai's own site has more about his background and his coaching work outside LoanOfficer.ai.

View his site

Coaching is for LoanOfficer.ai users and starts in November. New to LoanOfficer.ai? Start here.

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