Post-Close Borrower Retention

Keep every past borrower engaged with automated monthly property value reports, rate updates, and personalized AI outreach across SMS, email, and voice.

Every past borrower stays yours. Automated nurture from closing to their next loan.

How Post-Close Retention works

Post-close workflow triggers

The day a loan funds, the retention workflow starts automatically.

Monthly Property Pulse reports

Borrower receives branded equity + value + rate updates every month.

AI check-ins on milestones

Anniversary, tax season, equity events — AI reaches out with real relevance.

Refi/HELOC triggers

The moment a real opportunity appears, AI opens the conversation for you.

Why it matters

Retention isn't a mass email newsletter — it's the right message at the right time. Post-Close Retention turns your closed book into a compounding pipeline.

Where loan officers use it

Year-1 anniversary

AI sends a personalized note and equity update on the closing anniversary.

Home value milestone

When a borrower's property crosses a value threshold, the AI reaches out.

Referral trigger

After a positive check-in, AI asks for a referral at the right moment.

FAQ

Is Post-Close Retention included in the trial?

Yes — the $1 for 14-Day Trial gives you full access to every feature, including Post-Close Retention.

Do I need to be technical to set it up?

No. Onboarding walks you through configuration and the AI is trained on your voice and workflow. If you can use email and SMS, you can use it.

Does it integrate with my LOS?

Yes — native integrations with Arive, LendingPad, and Byte, plus Zapier for 5,000+ apps.

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