The Conversations section now supports voice-to-text dictation. Open an email or SMS thread, click the microphone button, and start talking — LoanOfficer.ai types what you say directly into the message body. It is built for the moments loan officers actually reply in: between calls, walking to the car, or sitting in a driveway after a listing appointment, when typing a full borrower update on a phone keyboard is what stops the follow-up from going out at all.
We upgraded the Conversations section so you can speak your messages instead of typing them. Open any borrower thread, choose Email or SMS, click the microphone, and start talking — LoanOfficer.ai transcribes as you speak and drops the text straight into the message body. The reason this matters is not novelty. The reply that never gets sent is almost never a reply you did not want to send; it is a reply you did not want to thumb-type on a phone in a parking lot. Dictation removes the friction at exactly that moment.
The whole flow is three clicks and a sentence. There is nothing to install and nothing to enable in settings.
Three patterns come up over and over with originators who dictate instead of type. The first is the post-call recap: as soon as you hang up, dictate the summary and next step to the borrower while it is fresh. The second is the drive-time cleanup — working through the messages that stacked up during back-to-back appointments. The third is the long explanation: rate structure, buydown math, what a condition means. Those are the replies most likely to get postponed into next week, and they are the fastest to talk through out loud.
Dictation and AI follow-up solve two different problems, and they work best together. Your AI assistant handles the scheduled, repeatable work: the instant reply to a new lead, the nudge when a conversation goes quiet, the rate-drop touch across your database. Dictation is for the messages only you can send — the recap of a conversation you just had, the judgment call on a tricky file, the reassurance a borrower needs in your own words. Automate the cadence, dictate the substance.
Dictation uses your device's microphone, so the first time you click the button your browser or phone will ask for microphone permission — approve it or nothing will transcribe. Background noise is the main cause of messy transcripts; a car with the windows up is fine, a busy office lobby is not. And treat dictated text as a draft. It goes into the composer, not out to the borrower, until you press send.
It is in the Conversations section. Open a borrower thread, choose the Email or SMS tab, and click the microphone button on the right side of the message composer.
No. Dictation is available in the Conversations composer for every account. The only prompt you will see is your browser or phone asking permission to use your microphone the first time you click the button.
Yes. The microphone button works in the email composer and in the SMS composer, so you can dictate either kind of borrower reply.
No. Dictation types your words into the message body and stops there. You review, edit anything you want, and then press send yourself.
Yes. Dictation uses your device microphone, so it works on a phone the same way it works on a desktop — which is where most loan officers get the most value from it.
Speak in short, complete sentences and pause between them, and reduce background noise where you can. Talking the way you would leave a voicemail produces much better punctuation than thinking out loud.
No. Keep Social Security numbers, account numbers, and similar data out of email and SMS entirely, dictated or typed. Use a secure document request instead.
The next thing we wanted to go over on the call today is that we've upgraded the Conversations section. You can now speak directly — voice-to-text dictation. Simply click the microphone button. Once you start typing or talking, it will start typing for you. This will make it much easier to stay in touch: simply speak to text. So that's the process on how to utilize the speech-to-text dictation tool. Feel free to reach out if you have any questions. Thanks.